Warranty Information
The Best 10 Year Trampoline Warranty in NZ
We believe in helping families go outside and be active. Kids and families deserve safe, active, outdoor play, and that’s exactly what Springfree delivers.
As industry leaders in safety, quality and innovation we're proud to offer a world-class warranty on the WHOLE trampoline. Unlike other trampoline warranties that cover specific parts, our 10 year warranty covers the entire trampoline. From net to frame to mat – we’re here for you. It’s our 'years of fun' guarantee!
| Trampoline | Warranty |
|---|---|
| Frame | 10 years |
| Rods | 10 years |
| Mat | 10 years |
| Net | 10 years |
Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. Click here for details.
Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 0800 586772 or contact us.
Please note: Our warranty has recently changed to 10-year coverage, and this warranty period applies to new trampolines purchased from 1st September 2017. All trampoline models purchased prior to 1st September 2017 still fall into their original period, as per the below timeframes.
- 2 years Mat, Net & Rods.
- 8 years on the frame.
If you are uncertain which warranty your trampoline is covered by or if you've purchased your trampoline before September 1st, 2017, please contact our Customer Care team at 0800 586772.
This limited warranty is subject to the following terms:
- For customers whose trampoline is subjected to sea spray or who reside within 1 mile (1.6 km) or less of a salt water environment, the warranty on the steel frame shall be reduced by 25%.
- Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:
- Trampolines purchased from an unauthorized dealer.
- Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
- Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
- External sources such as weather, theft, fire damage, cuts or vandalism.
- Repairs or alterations carried out by unauthorized parties or agents.
- Use of the trampoline other than for private household purposes. For example, for commercial or rental purposes.
- This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.
- This limited warranty does not cover expenses related to on-site labour, travel, assembly or disassembly or other charges associated with the repair or replacement of covered components.
- With all warranty claims, freight charges are not covered and will be additional.
Accessory Warranty Coverage
The warranty on all Springfree Trampoline accessories is one year from the date of purchase. Springfree Trampoline warrants that our products are free of defects in material and workmanship under normal domestic use and service conditions. Please remember to register your warranty below.
Current warranty period is as follows:
| Accessory | Basic Warranty |
|---|---|
| FlexrStep | 1 years |
| FlexrHoop | 1 year |
| Ground Anchor | 1 year |
| Shifting Wheels | 1 year |
| Springfree Ball | 3 Months |
tgoma Warranty Coverage
If your tgoma game system is currently out of warranty and you require replacement parts, please contact our Customer Care Team at 0800 586772.
Current warranty period is as follows:
| Item | Basic Warranty |
|---|---|
| tgoma Game System | 1 year |
Warranty Claim
If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.
Should you have any question about making a claim, please reach out to our customer care team at 0800 586772 or contact us.
Make a claim
