Getting Your Springfree Home
Springfree Trampoline conveniently delivers to you!
You should receive your Springfree Trampoline within 10 working days once your order has been completed. Delivery of your Springfree Trampoline is made by a Mainfreight or a similar third-party company, who deliver using large trucks.Any accessories purchased are delivered separately by courier. If you live in an area that might not be suitable for a large truck to enter, e.g. some hill suburbs of Wellington, please let us know as we may need to make other arrangements for your delivery. Springfree Trampoline is unable to provide exact details concerning your delivery, i.e. the day and time, your Springfree Trampoline will be delivered. Delivery information is held with Mainfreight and you can contact them directly for all of your delivery updates.
If your Springfree is for a surprise we recommend you make suitable arrangements for this to avoid disappointment, as we cannot guarantee the time or day the delivery will be made.
Because you are buying straight from the manufacturer there is no retailer margin added to the price of your trampoline. This model enables us to sell such high-quality trampolines at market competitive prices. However, without retail stores around the country there is a requirement for a $70 freight charge within Christchurch, $145 metro South Island, $100 metro Auckland, $145 metro North Island (all areas outside of metro Auckland Zone, $170 to rural North Island and $220 for any remote rural throughout New Zealand. This freight charge will be added to the purchase price to deliver your trampoline to you.
As you are to receive a phone call prior to your delivery, we suggest keeping your mobile or landline handy for when the delivery company call you.
Make sure you have someone home to receive the goods and sign for them. If you are unable to be at home at time of delivery, you may instruct the delivery company to leave the goods without signing.
The trampoline boxes are heavy, and we advise two people will be required to lift each box.
Pickup from our office in Christchurch is available. If you intend to pick up your Springfree™ Trampoline we suggest you bring your 4x4, station wagon or trailer to fit the 2 or 3 boxes, and leave the boot of your car and back seat clear of other goods.
Please call 0800 586 772 if you have any further questions regarding delivery of your Springfree™ Trampoline.
Springfree Trampolines come boxed as a kit set, designed to be set up by the average customer (we recommend 2 people working together to make it simpler). It comes with a comprehensive installation manual with easy to follow, step by step instructions. If you have reasonable DIY skills, and have someone to help, you should be able to install your Springfree trampoline in approximately 2-3 hours, with the S155 taking a little longer. You can also view our trampoline installation videos that show you how to install your Springfree.
We do also offer an installation service in the following areas from a cost of $180:
- Auckland City (approved installation zones only)
- Wellington and the Kapiti Coast
The Springfree team will contact you within two business days of you placing your order to arrange a suitable time to install your Springfree trampoline. It is the customer’s responsibility to ensure the site the trampoline will be located on is flat, level and clear of debris as well as being large enough for your selected model.
The following centres have installation available to them however an additional charge for travel may apply. Please call us on 0800 586 772 to discuss.
- Auckland Region
- New Plymouth
- Palmerston North and the Manawatu
The installer will contact you within three business days of you placing your order to arrange a suitable time to install your Springfree trampoline. It is the customer’s responsibility to ensure the site the trampoline will be located on is flat, level and clear of debris as well as being large enough for your selected model.
Trampoline packaging will remain with the customer - it is not policy for installers to remove all packaging
NOTE: Standard installation price of $180 applies to installations within the above metro areas. If you are outside these areas, installation may still be available; however, an additional charge of $30 may apply for travel. Installation services are subject to availability. If installation is unavailable in your area and you are unable to install your Springfree™ Trampoline yourself, we recommend you contact your local handyman company such as Kitset Assembly Services on 0508 454 873. We suggest that a maximum 2 hour charge out should apply. **Prices may vary depending on area, and all contractor fees are invoiced directly to the customer.