“There is a global supply chain crisis currently happening across most categories. Our priorities are to ensure that our customers receive the world’s safest trampoline as quickly as possible, to provide clear communication, and to offer exceptional and personalized customer care. We have worked tirelessly to ensure the delivery timeframes on our website are accurate.”
An Update On Your Delivery Experience
I am writing this note because, as a mother and leader at Springfree Trampoline, I know it can be frustrating to wait for a product that you’ve carefully chosen for your family. Like many products, Springfree has seen an increase in demand since the COVID-19 pandemic began in 2020. This means that you will likely experience longer wait times than usual, and we anticipate that this will continue into 2022. I want to assure you that we are striving to do everything within our power to get your family jumping as quickly as possible.
We are fortunate to own and operate our own factory and I am pleased to tell you that production and manufacturing has not slowed down, in fact we have ramped up our manufacturing capacity in the last 12 months.
Our goal is to quickly get your Springfree from our production facility into your backyard. We are doing three key things to ensure a smooth process:
Alternative Delivery Options
We’re working very closely with our third-party freight partners to ensure that we’re maximizing every opportunity to get additional container bookings to arrive into NZ. Over the past year we have invested a considerable amount in alternative shipping options and will continue to do so.
Transparent Customer Communication
We will continue to be up front and honest at every step of your purchase journey. From listing in stock and pre-orders with accurate delivery timeframes on our website, we will not be listing product for pre-order if it isn’t physically on its way to NZ. We will keep you informed on any changes out of our control.
Unparalleled Customer Service
We’re here with you every step of the way. If you need to cancel an order before it ships, no problem at all; you’ll receive a full refund. Perhaps you need help choosing the right size or with installation - we’re a phone call, chat, or email away. Get in contact - we love talking trampolines with you!
Thank you for choosing Springfree Trampoline for your family. Simply put, I am grateful for your understanding and patience during these times.
General Manager, Springfree NZ