FEEDBACK

IF WE DON’T HEAR ABOUT IT WE CAN’T IMPROVE IT.

We pride ourselves in providing quality products, service and advice and appreciate your feedback on our products and services.

If you have feedback, a complaint or problem, please let us know. We'll do our best to sort things out.

CONTACT US:

* Talk to a member from our customer care team 0800 586 772.

* Contact Us click here with the subject header 'Feedback' or 'Complaint'.

A complaint should include at least the following:

* Specific detail about the complaint

* Potential damages or damages suffered

Or if you want to make a Warranty Claim click here.

WHAT HAPPENS NEXT?

Once we have received your complaint, we will decide whether it is service or product related, we aim to respond within 7 days. Some complaints may take longer for projects or if more detailed technical investigation or on site inspection is required.