IF WE DON’T HEAR ABOUT IT WE CAN’T IMPROVE IT.
We pride ourselves in providing quality products, service and advice and appreciate your feedback on our products and services.
If you have feedback, a complaint or problem, please let us know. We'll do our best to sort things out.
* Talk to a member from our customer care team 0800 586 772.
* Contact Us click here with the subject header 'Feedback' or 'Complaint'.
A complaint should include at least the following:
* Specific detail about the complaint
* Potential damages or damages suffered
Or if you want to make a Warranty Claim click here.
WHAT HAPPENS NEXT?
Once we have received your complaint, we will decide whether it is service or product related, we aim to respond within 7 days. Some complaints may take longer for projects or if more detailed technical investigation or on site inspection is required.