Warranty Information

Trampoline Warranty Coverage

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

For trampolines purchased after January 1, 2017, full details of your product warranty can also be downloaded here.

For trampolines purchased 31 December 2016 or prior, full details of your product warranty can also be downloaded here.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 0800 586772 or contact us.


Trampoline Warranty Registration

DOUBLE your warranty by registering your Springfree™ Trampoline!

Component

Basic Warranty

Springfree Warranty

Frame

4 years

8 years

Mat

1 year

2 years

Rods - For trampolines purchased BEFORE January 1, 2017

1 year

2 years

Rods - For trampolines purchased AFTER January 1, 2017

4 years

8 years

Net

1 year

2 years

Register your warranty

This limited warranty is subject to the following terms:

  • For customers whose trampoline is subjected to sea spray or who reside within 1 mile (1.6 km) or less of a salt water environment, the warranty on the steel frame shall be reduced by 25%.
  • Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:
    • Trampolines purchased from an unauthorized dealer.
    • Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
    • Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
    • External sources such as weather, theft, fire damage, cuts or vandalism.
    • Repairs or alterations carried out by unauthorized parties or agents.
    • Use of the trampoline other than for private household purposes. For example, for commercial or rental purposes.
    • This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.
    • This limited warranty does not cover expenses related to on-site labour, travel, assembly or disassembly or other charges associated with the repair or replacement of covered components.
  • With all warranty claims, freight charges are not covered and will be additional.

Accessory Warranty Coverage

The warranty on all Springfree Trampoline accessories is one year from the date of purchase. Springfree Trampoline warrants that our products are free of defects in material and workmanship under normal domestic use and service conditions.   Please remember to register your warranty below.

Current warranty period is as follows:

Accessory

Basic Warranty

FlexrStep

1 years

FlexrHoop

1 year

Ground Anchor

1 year

Shifting Wheels

1 year

Springfree Ball

3 Months

Register your warranty

*Please ensure you enter the same details you used when purchasing your trampoline when registering your trampoline warranty


tgoma Warranty Coverage

 If your tgoma game system is currently out of warranty and you require replacement parts, please contact our Customer Care Team at 0800 586772.

Current warranty period is as follows:

Item

Basic Warranty

tgoma Game System

1 year


Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.

Should you have any question about making a claim, please reach out to our customer care team at 0800 586772 or contact us.

Make a claim